1. Record when the water appears
Does the leak start during heavy rain, with strong wind, or after the rain has stopped? The timing helps the team understand which conditions need checking.
2. Take photographs from a safe place
A view of the whole room and a photograph of the damp area are more useful than one close-up alone. Do not climb onto a wet roof to look for the source.
3. Separate the symptom from the source
A ceiling stain is not necessarily directly below the entry point. Water can travel along roof details before dripping into a room.
4. Explain the access arrangements
Share the property type, number of storeys and whether the roof space can be accessed. Send your Johor location so VROOF can confirm coverage and inspection arrangements.
If the ceiling is bulging or damaged, keep people away from the affected area and arrange on-site assistance.
Send the details to VROOF ↗